*You must watch a 16-minute video tutorial prior to shopping. It’s located at the top of the Survey. Click on the View/Submit button to open the survey.

Download and read the guidelines – pay special attention to how the end of the shop should be conducted and instructions on giving required verbal commentary.

**Please do not shop between 1-3PM - They run errands during that timeframe so odds of making an attempt are much higher (If you're unable to avoid shopping between 1-3, contact your scheduler for approval)** <br>CAN SHOP 11am-1pm & 3pm-6:30PM)

You must be looking for a place to stay for at least 3 weeks or more – be looking for yourself and not a friend or relative. Inquire about pricing and view a room to inspect. Allow opportunity for rep to close you on a room upon returning to the office.

AS OF 03/20/25 ALL VIDEO FOOTAGE OF ATTEMPTS WILL BE DELIVERED TO THE CLIENT.</b>

If no one is there when you arrive you are required to call the location or number on the sign at the door WHILE RECORDING VIDEO to see if they are on property and can assist or when they will return.

(Note: If your first interaction with the representative is over the phone, they should get credit for question #1 - Did the representative greet you immediately? If busy, was your presence acknowledged?)

You must wait at least 15 minutes while recording video if you are unable to reach someone - Client wants proof that you waited 15 minutes. This unedited video will be delivered to the client so please keep it client friendly.

*If there is a note stating they will return later than 15 minutes - get it on video, read it aloud and notate the time. You are not required to wait longer than 15 min, but if you do – Thank you! If they are not back at the stated time, walk back to the door, state the time, and capture it on video.

**If no one is in when you arrive and your first interaction with the representative is over the phone, they should get credit for question #1 - Did the representative greet you immediately? If busy, was your presence acknowledged?**

GENERAL INSTRUCTION REMINDERS:

1) Do NOT narrate in your car. Video footage in your vehicle is edited out. Wait until you get out of your car to comment.

2) Do not walk around the building first. Park somewhat away from the door to the office and proceed to the lobby.

3) Narrate what you see walking up to the office and on your tour if no one is around.

4) Be as descriptive as possible when pointing out issues at the properties. You MUST capture any negative issues on video if denying points. Managers will dispute negative points if not on video and verbally acknowledged. Be factual and descriptive, but please don’t interject opinion or judgement.

5) Do not place purse or personal items on the bed while inspecting the room. Do not touch pillows or sheets. Examine the sheets by lifting the bedspread on one BOTTOM corner only.

6) Visits should be under 20 minutes, so have a planned path that covers all needs quickly.

7) Allow the agent to ASK you to reserve a room prior to stating you won’t.

8) Remember to state your objection/concern and allow some time to let THEM try to overcome.